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VIPolicies & Notices

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Complaints & Feedback

If something has gone wrong — or right — we want to hear about it.

Policy documentLast updated 1 November 2026

How to raise a complaint

Send us a message through the Contact page using the category ‘Other’ and the subject ‘Complaint’, or write to us at our address. Tell us what happened, when, and what outcome you would like.

What happens next

  • We acknowledge your complaint, normally within 10 working days.
  • A committee member not involved in the matter reviews it.
  • We reply with our findings and any action taken.
  • If you are not satisfied, you may ask for the committee to review the decision.

External routes

Data-protection complaints may also be made to the Information and Data Protection Commissioner in Malta.